FAQ
Find answers to your most frequently asked questions. Check out our FAQ to learn more about our products, deliveries and usage tips.
Frequently Asked Questions
How to use WHITEETH strips?
Apply the strips to clean, dry teeth, then leave them on for 30 minutes. Gently remove them after use.
When can I expect to see the first results?
Initial results may be visible from the first few uses. However, results may vary depending on the initial shade of the teeth and consumption habits such as coffee, tea, or tobacco.
Do WHITEETH strips replace professional teeth whitening?
WHITEETH strips help remove everyday stains and visibly whiten your smile, but are not a substitute for professional whitening.
How long does it take to prepare my order?
Orders are generally prepared within 24 to 72 business hours after validation.
What are the delivery times?
Delivery times vary depending on the destination. Generally, they are estimated to be between 9 and 20 business days after shipping.
Can I track my order?
Yes. As soon as your order is shipped, a tracking number will be sent to you by email so you can track its delivery.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact us upon receipt with photos of the package and the affected product. We will do our best to provide you with a solution as soon as possible.
Can I modify or cancel my order?
If your order has not yet been prepared or shipped, it may sometimes be possible to modify or cancel it. Contact us quickly after your purchase.
What payment methods do you accept?
We accept the main secure payment methods offered during the checkout process.
Is payment on your site secure?
Yes, payments made on our store are secure via the payment systems available at the time of order.
How to contact us?
For any questions, you can contact us via our contact form or by email at: support@whiteeth.fr